Last updated: July 16, 2024

We, BANDAI CO., LTD. and CoDaMa inc., respect your privacy. As we operate our website and provide you with our services, we process personal data about you in accordance with applicable data protection laws, including the General Data Protection Regulation of the European Union (the “GDPR”)
This is our privacy policy for Aikatsu! on how we process and protect your personal data. We may revise this privacy policy from time to time. You can obtain the latest version of this policy on our site.

１ RESPONSIBLE CONTROLLER

This privacy policy is issued by us, BANDAI CO., LTD. and CoDaMa inc., companies registered in Tokyo, Japan. When we process your personal data, we are the data controller and are responsible for protecting your rights regarding personal data.

２ HOW WE PROCESS YOUR PERSONAL INFORMATION

In providing you with our services on this Website, we collect, use, store, generate or disclose to third-parties (hereinafter collectively referred to as “process”) your personal information for the following business purposes:

1. To create an account on our Website, to manage your account and to provide services for you.
   • Categories of your personal information we process: Bandai Namco ID and Service Usage History.
   • We collect your email address, nickname, date of birth, gender, and country from Bandai Namco Entertainment Inc. by referring to your Bandai Namco ID.
     The personal information above is required to manage your account. If you do not provide any of them, it prevents us from giving you as appropriate and precise information as we can and from providing our services.
   • Lawful basis: Processing is necessary for the performance of a contract between you and us or necessary in order to take steps at your request prior to entering into a contract.
   • How we collect personal information: Directly from you via our website
   • Period for which we store your personal information: We retain your information for as long as your account or inquiry is active and thereafter for a reasonable time in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements.
   • Recipients we disclose your personal information to: We disclose your personal information to our Website hosting partners and affiliated companies.
2. To deliver content, products, services, coupons, and loyalty offerings relevant to your interests, including targeted offers and advertisements via email or text message
   • Categories of your personal information we process: products purchased and ordered, and any other information related to purchasing or consuming histories or tendencies.
   • We collect the email address, date of birth and gender from Bandai Namco Entertainment Inc. by referring to your Bandai Namco ID.
   • Lawful basis: Your consent. You can withdraw your consent at any time. Your withdrawal of consent does not affect the lawfulness of our processing of your personal data based on consent before its withdrawal.
   • How we collect personal information: Directly from you via Website
   • Period for which we store your personal information: For as long as your account or inquiry is active and thereafter for a reasonable time in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements.
   • Recipients we disclose your personal information to: Our advertising agencies, our Website hosting partners and affiliated companies.
3. To manage our personalised advertising and to personalise the content, offers, advertising, and experiences to you
   • Categories of your personal information we process: Your browsing record on our Website collected by the use of cookie(s) including your web browser identifier, IP address, timestamp, and your interaction with our Website.
   • Lawful basis: Your consent. You can withdraw your consent at any time. Your withdrawal of consent does not affect the lawfulness of our processing of your personal data based on consent before its withdrawal.
   • How we collect personal information: Directly from you through observing your actions on our Website, cookies, and similar technologies used on our Website
   • Period for which we store your personal information: For one year from the time when the relevant cookie is set or until you withdraw your consent.
   • Recipients we disclose your personal information to: Our advertising agencies, Website hosting partners and affiliated companies.
4. To analyse your use of our Website to generate insight that is useful for improving our services, products, and marketing
   • Categories of your personal information we process: Your browsing record on our Website collected by the use of cookies, including your web browser identifier, IP address, timestamp, and your interaction with our Website.
   • Lawful basis:
     i) Your consent. You can withdraw your consent at any time. Your withdrawal of consent does not affect the lawfulness of our processing of your personal data based on consent before its withdrawal.
     ii) Gather information about your use of this service to maintain and improve service quality and detect and prevent fraud against you on the grounds that it is necessary for the purposes of our legitimate interest pursued.
   • How we collect personal information: Directly from you through observing your actions on our Website, cookies, and similar technologies used on our Website
   • Period for which we store your personal information: Log data is deleted after 26 months.
   • Recipients we disclose your personal information to: Our contractors that assist us in analysing web traffic data, our Website hosting partners and affiliated companies.
5. To process your payment and provide the contents of your purchase order
   • Categories of your personal information we process: Bandai Namco ID
     We collect Identifiers (email address, nickname, date of birth, gender, and country) from Bandai Namco Entertainment Inc. by referring to your Bandai Namco ID.
     The personal information above is required to deliver content to you. If you do not provide them, it prevents us from delivering the contents you ordered.
     We do not process your credit card information. Credit card information is handled by approved service providers that meet PCI (Payment Card Industry) standards and have appropriate safeguards in place.
   • Lawful basis: Processing is necessary for the performance of a contract between you and us.
   • How we collect personal information: Directly from you via website
   • Period for which we store your personal information: For as long as your account or inquiry is active and thereafter for a reasonable time in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements.
   • Recipients we disclose your personal information to: Payment service provider, our Website hosting partners and affiliated companies
6. To respond to your inquiry
   • Categories of your personal information we process: email address, and contents of your inquiry.
     The personal information above is required to respond to your inquiries. If you do not provide any of them, it prevents us from giving you as appropriate and precise information as we can.
   • Lawful basis: Processing is necessary for the performance of a contract between you and us or necessary in order to take steps at your request prior to entering into a contract.
   • How we collect personal information: Directly from you via website
   • Period for which we store your personal information: For as long as your questionnaire is active and for a reasonable time thereafter in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements.
   • Recipients we disclose your personal information to:our Website hosting partners and affiliated companies.
7. To protect your privacy and security, integrity and availability of this Website
   • Categories of your personal information we process: Your browsing history on our Website collected by web access logging, including your IP address, type and version of your web browser, web browser plugins, operating system, and other information about your terminal device and technologies you use when accessing our Website.
   • Lawful basis: Processing is necessary for the purpose of our legitimate interest, i.e. protecting your privacy and our Website from fraudulent or unlawful access by monitoring web access traffic.
   • How we collect personal information: Directly from you through observing your actions on our Website.
   • Period for which we store your personal information: Deleted after three (3) years.
   • Recipients we disclose your personal information to: Our contractors that assist us in monitoring web access traffic

３ SENSITIVE PERSONAL DATA

We usually do not collect and/or use sensitive categories of your personal data as defined in Articles 9 or 10 of GDPR on our Website.

４ COOKIES

A cookie is a small text file that our Website sends to your terminal device for the purpose of keeping certain records.
By using cookies:

1. Your terminal devices (e.g. browsers) remember your preferences (e.g. language used) and activities (e.g. login status, items in cart, etc.) on our Website so that we can deliver a personalised and better user experience on our Website (essential cookies);
2. We keep track of your interactions with our Website, giving us useful and important insight for improving our Website (performance cookies); and
3. Based on your consent, our advertising partners keep track of your browsing history across the Internet so that we can deliver personalized advertisements that are more likely to be of interest to you (advertising cookies).

A cookie identifies your terminal device, typically your web browser, but cannot identify your identity. You can choose whether to allow us or third-parties (our advertising partners) to set performance cookies and advertising cookies. When we use cookies for the purpose of personalising our advertisement or analysing web access, we request your prior consent thereto.
For more information and to change your cookie settings, including withdrawal of your consent, visit our Cookie Preference Center.
We do not set and use cookies for the purpose of advertisement or web access analytics for our users under 16 years of age.

５ TRANSFER TO NON-EU COUNTRIES

We do not transfer your personal data to any entities located in any third countries outside of the European Economic Area (EEA) or Japan. In the event that we transfer your data to an entity located outside the EEA or Japan, we protect your rights with personal data by virtue of a data transfer contract with the relevant recipient in accordance with the GDPR, which imposes on such recipients contractual obligations to ensure an adequate level of data protection equivalent to those laid down by the GDPR.

６ YOUR LEGAL RIGHTS

Provided that certain conditions are met, you have legal rights to request from us the following:

• Revocation of a previously given consent to our processing of your personal data
• Access to your personal data and to certain supplementary information covered by this policy;
• Rectification of your personal data if inaccurate or incomplete;
• Erasure of your personal data in certain circumstances;
• Suspension of using your personal data in certain circumstances;
• Stopping processing your personal data in certain circumstances and
• Obtaining your personal data in a structured, commonly used, and machine-readable format.

If you wish to exercise your rights, please contact us.

７ COMPLAINTS

If you are from EEA and UK, You can lodge complaints about our way of processing your personal data with the data protection supervisory authorities of your country of residence.

８ Personal Information Pertaining to Minors

For the avoidance of doubt, we do not collect and store the personal information of any individuals who are under sixteen (16) years of age. If we discover that we have unintentionally collected personal information belonging to an individual who is under sixteen (16) years of age, we will delete such information immediately.

９ Contact Us:

For questions or concerns relating to this Privacy Policy or your information, or to exercise your access, data portability, and deletion rights, you can contact us through email:
Email address: support@aikatsu-academy.com